Answers to the questions we're asked most. If you can't find what you need here, email hello@bellavoy.co.uk or use live chat.
What does Bellavoy sell?
- Bags, travel luggage and living accessories — handbags, backpacks, suitcases, holdalls and everyday-carry essentials, curated from a select group of suppliers.
How much is delivery?
- Free UK delivery on orders over £40. Orders are dispatched Monday to Friday, excluding bank holidays, and arrive within 3–7 working days.
Do you ship outside the UK?
- Not currently — we ship to UK addresses only.
What's your returns policy?
- 30 days from the day of purchase. Items must be unused, unaltered and in original packaging. See our Refund Policy for the full details.
How do I know if my luggage fits an airline's cabin allowance?
- Use our Airline Size Checker — it compares a product's dimensions against published cabin allowances for major UK carriers. Always confirm your fare's current allowance directly with the airline before you fly.
Not sure which bag or case to choose?
- Try our guided finder — a few quick questions and we'll point you to the right collection. You can also compare up to 4 products side by side on any product page.
How can I contact support?
- Email or live chat only — hello@bellavoy.co.uk, or the chat icon on this site. We don't offer phone support.